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Customer Service Representative - State Farm Agent Team Member

Jonathan Kennedy - State Farm Agent

Pikesville, MD

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JOB DETAILS
SKILLS
Billing, Calendar Management, Claims Processing, Communication Skills, Community Support, Computer Skills, Computer Systems, Cross-Selling, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Financial Services, Insurance, Interpersonal Skills, Multitasking, Operational Support, Operations, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Sales Support, Track Customer Issues, Training/Teaching
LOCATION
Pikesville, MD
POSTED
10 days ago
Benefits:
  • Competitive salary
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Signing bonus
  • Training & development
  • Bonus based on performance
  • Company parties
  • Wellness resources

State Farm Service Team Member – Job Description


Position Title


Service Team Member


Position Overview


A successful State Farm agency is seeking an organized, customer-focused, and detail-oriented Service Team Member to support daily agency operations and provide exceptional customer service. This role assists policyholders with servicing existing insurance and financial service accounts while helping maintain strong client relationships.



Responsibilities


  • Assist customers with policy changes, billing questions, payments, and general account servicing
  • Process endorsements, renewals, cancellations, reinstatements, and policy updates
  • Handle inbound and outbound customer calls, emails, and text communications
  • Review coverage with customers and identify potential gaps or additional needs
  • Support the agency with claims assistance and follow-up
  • Maintain accurate customer records and documentation
  • Schedule appointments and assist with agency workflow management
  • Provide prompt, friendly, and professional customer service
  • Help retain existing customers through relationship building and problem resolution
  • Support sales team initiatives and cross-selling opportunities when appropriate

Requirements


  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Ability to work in a fast-paced office environment
  • Customer service experience preferred
  • Insurance experience preferred but not required
  • Property & Casualty and/or Life & Health license preferred (or willingness to obtain)
  • Proficiency with computer systems and office softwar

 DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jonathan Kennedy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Flexible work from home options available.

About the Company

J

Jonathan Kennedy - State Farm Agent