Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Multilingual, Multiple Sclerosis, Multitasking, Resolve Customer Issues, Revenue Growth, Spanish Language, Team Lead/Manager, Team Player, Track Customer Issues, Training/Teaching
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2005 and currently lead a team of 12. Before becoming an agent with State Farm, I spent 20 years working as a medical doctor. I made the transition to have more time with my family while still being able to help people in a meaningful way - now by protecting their families and lifestyles through insurance.
Outside of the office, I enjoy staying active through long-distance bike rides, hiking, spinning classes, and practicing jiu-jitsu. I’m also passionate about giving back and regularly participate in 150-mile bike rides to help raise money for multiple sclerosis.
Our agency offers a friendly, family-style environment where everyone is supportive and willing to help one another succeed. We provide daily training through team meetings, a strong focus on work-life balance, and a 401(k) to support your long-term goals.
Our culture is built around positivity, teamwork, and growth. I’m looking for happy, friendly individuals who are looking to build a long-term career and be part of a supportive team environment. If you enjoy helping others, want to grow professionally, and value being part of a team that genuinely cares, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Franah Marino - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
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Franah Marino - State Farm Agent