Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Firefighting, Health Insurance, Insurance, Interpersonal Skills, Multilingual, Multitasking, Resolve Customer Issues, Revenue Growth, Spanish Language, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT THE AGENT:
I have been a State Farm Agent since 1989. I’m a graduate of the University of Florida. I reside in Palm Harbor and am actively involved in the community, supporting local schools, the East Lake Fire Rescue, the YMCA and other organizations. I’m also an animal lover - when you come into the office, you can meet my puppy and office mascot, Brady.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Lizette Cochran - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
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Lizette Cochran - State Farm Agent