Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Multitasking, Resolve Customer Issues, Revenue Growth, Track Customer Issues, Training/Teaching
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’ve been affiliated with State Farm since 1985 and have proudly served as an agent since 2000. As a second-generation agent, this business is something I truly value, and I bring decades of experience and commitment to both my customers and team.
I’m a graduate of SUNY Brockport with a Bachelor of Science degree. Our office is also dog-friendly, creating a relaxed and welcoming environment for both team members and visitors.
For our team, we offer a Simple IRA and a strong focus on work-life balance.
Our office culture is supportive, steady, and relationship-driven. We’re looking for someone who is dependable, positive, and enjoys working with people - someone who wants to be part of a team that values experience, consistency, and a great work environment.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Raymond Haynes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Raymond Haynes - State Farm Agent