Claims Processing, Communication Skills, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Licensing, Multilingual, Multitasking, Portuguese Language, Resolve Customer Issues, Revenue Growth, Sales, Spanish Language, Track Customer Issues, Training/Teaching, Tuition Fees
- Bonus based on performance
- Training & development
- Tuition assistance
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jose Rosario - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Customer Service & Sales.
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Inbound and outbound calls to prospects and customers.
- Monday to Friday (8:30 AM to 5:30 PM).
- Saturday (10:00 AM–1:00 PM) may be required based on business needs and performance.
QUALIFICATIONS:
- Bilingual in Spanish required.
- Portuguese preferred.
- Must obtain the 20-44 and 2-15 licenses within 30 days; training and paid licensing support are provided.
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask effectively.
- Previous customer service experience preferred.
- This is a long-term, career-oriented role; we invest heavily in training/licensing and are looking for candidates committed to growing within the agency.
Compensation:
- Annual Base: $35,000 + monthly incentives.
- Typical first-year: $50,000–$60,000.
- Top performers: up to $100,000.
- P&C and Investment licenses available and can increase income potential.
Benefits:
- PTO/Holidays.
- Incentives based on production.
J
Jose Rosario - State Farm Agent