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Customer Service Representative - State Farm Agent Team Member

Cayce Wilson - State Farm Agent

Odenville, AL

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JOB DETAILS
SKILLS
Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Health Plan, Healthcare Reimbursement, Hunting, Insurance, Interpersonal Skills, Licensing, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Sales, Service Delivery, Sports, Team Player, Track Customer Issues, Training/Teaching
LOCATION
Odenville, AL
POSTED
23 days ago
Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in 2018 and is a strong team of six focused on growth, relationships, and delivering great service. I’ve spent my career in sales, bringing a competitive mindset and a focus on results into the agency.
I’m married with three daughters and enjoy hunting and sports outside of work.

We stay connected to the community through our local church and value building relationships both inside and outside the office.

For our team, we offer PTO, health benefits, reimbursement for licensing costs, and a strong focus on work-life balance. We also provide ongoing training and development, enjoy team lunches and dinners, and wrap up early on Fridays.

Our office culture is family-focused, kind, and supportive. We’re looking for someone who is driven, competitive, and a true team player—someone who wants to grow, contribute, and be part of a positive, high-performing environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Cayce Wilson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

About the Company

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Cayce Wilson - State Farm Agent