Administrative Skills, Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Fishing, Health Insurance, Healthcare Reimbursement, Insurance, Interpersonal Skills, Licensing, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2000 and is a small, close-knit team of three who truly look out for one another. I’ve been with State Farm for over 30 years, starting my career with the company before becoming an agent. That long-term experience has shaped the way I run the office and support both our customers and our team.
I attended Florida Atlantic University and enjoy spending my free time fishing, golfing, and being with family. Keeping that balance between work and life is important to me, and it’s something I encourage for everyone on the team.
We offer 8-10 sick days, 10 days of PTO, a 401(k) after one year, a monthly health stipend, and reimbursement for licensing costs. We believe in taking care of our team so they can focus on doing great work without unnecessary stress.
Our culture is simple and supportive—we operate like a small family and take care of each other. We’re looking for someone who values teamwork, reliability, and a positive attitude. If you’re looking for a close-knit environment where people support one another and enjoy coming to work each day, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ricardo Arbesu - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Ricardo Arbesu - State Farm Agent