Customer Service Representative - State Farm Agent Team Member

AJ Fraley - State Farm Agent

Newport News, VA

Apply

JOB DETAILS

SKILLS

Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Financial Services, Funding, Futures, Homeless Services, Insurance, Interpersonal Skills, Licensing, Life Insurance, Multitasking, Resolve Customer Issues, Revenue Growth, Team Building, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Newport News, VA

POSTED

30+ days ago

Benefits:

Simple IRA
Licensing paid by agency
Group Health
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
Our agency opened in 2008 and currently has a small but highly experienced team of two. Before becoming an agent, I spent 18 years working for a life insurance agency, which gave me a strong foundation in financial services and helping families protect their futures. I also hold financial designations through The American College of Financial Services. I’m married and have one daughter who inspires everything I do.

We’re deeply involved in the community, sponsoring multiple events throughout the year, including a 5K race, a golf tournament, and a 10K race. Personally, I also volunteer at a homeless shelter every Christmas Eve and Christmas Day — giving back is something that truly matters to me.

We offer PTO, annual bonuses, a hiring bonus once licensing is completed, and a Simple IRA to support our team’s growth and well-being. Our culture is centered around learning, generosity, and continuous development. Both of my current team members have been with me for a long time, and together we’ve built a workplace that’s both professional and fun.

I’m looking for someone who brings expertise or a hunger to learn, someone who thrives in a collaborative environment where growth and giving back are equally valued.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with AJ Fraley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.

Customer Service Representative - State Farm Agent Team Member

AJ Fraley - State Farm Agent

Newport News, VA

About the Company

AJ Fraley - State Farm Agent

Similar Job Searches