Claims Management, Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Multitasking, Resolve Customer Issues, Revenue Growth, Team Building, Team Lead/Manager, Team Player, Track Customer Issues, Training/Teaching
- Hiring bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has just opened and is currently building a strong foundation with a growing team of two. I’ve been with State Farm since 2008 and bring a deep understanding of the business, having previously served as a Claim Representative and later as a Claim Team Manager. This background has shaped the way I lead - focused on problem solving, customer care, and building a strong team culture from the start.
State Farm is truly part of my family story. I’m a third-generation State Farm employee, and I’m proud to continue that legacy. I’m also a husband and parent of two, and family is a big part of what drives the supportive environment we aim to create in our office.
For our team, we offer professional development opportunities, team-building events, participation in the Agent Aspirant program, a strong emphasis on work-life balance, and a hiring bonus.
Our office culture is collaborative, supportive, and growth-focused. As a new agency, we’re excited to build something special together. We’re looking for someone who is outgoing, competitive, self-motivated, and excited to be part of a team-oriented environment where everyone contributes to the agency’s success.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Marcus Bradley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Marcus Bradley - State Farm Agent