Customer Service Representative - State Farm Agent Team Member

Makeda Nichols - State Farm Agent

Mobile, AL

Apply

JOB DETAILS

SKILLS

Analysis Skills, Chemistry, Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, English Language, French Language, German Language, Insurance, Interpersonal Skills, Licensing, Multilingual, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Spanish Language, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Mobile, AL

POSTED

30+ days ago

Benefits:

Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
Our agency opened in 1984 and has grown into a close-knit team of seven. Before becoming a State Farm agent, I worked as a chemist, bringing a detail-oriented and analytical approach to the way we serve our customers and operate our office.

I’m multilingual and speak German, French, Ethiopian, and English, which reflects the diverse and inclusive environment we’ve built within our agency. We stay involved in the community by participating in various local events and supporting initiatives that help bring people together.

For our team, we offer holidays off, a Simple IRA, reimbursement for licensing costs, and a strong focus on work-life balance. We also enjoy celebrating birthdays, hosting team bonding activities, and offering promotions and incentives when goals are achieved.

Our office culture is very family-oriented, supportive, and team-focused. We pride ourselves on maintaining a positive environment with no negativity. We’re looking for someone who is friendly, motivated, and enjoys working as part of a team—someone who brings maturity, a strong work ethic, and a collaborative mindset.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Makeda Nichols - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Bilingual Spanish preferred.

Customer Service Representative - State Farm Agent Team Member

Makeda Nichols - State Farm Agent

Mobile, AL

About the Company

Makeda Nichols - State Farm Agent

Similar Job Searches