Customer Service Representative - State Farm Agent Team Member

Rick Sanchez - State Farm Agent

Miami, FL

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JOB DETAILS

SKILLS

Administrative Skills, Communication Skills, Customer Experience, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, English Language, Follow Through, Health Insurance, Insurance, Multilingual, Multitasking, Organizational Skills, Record Keeping, Sales, Sales Support, Spanish Language, Team Player, Time Management, Training/Teaching, Vision Plan

LOCATION

Miami, FL

POSTED

30+ days ago

Benefits:

401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Dental insurance
Vision insurance

Job Title: Customer Service Representative (Administrative Support)

Position Overview:
We are seeking a detail-oriented and organized Customer Service Representative to join our growing insurance team. This role is focused on customer support and administrative work rather than sales, making it ideal for someone who enjoys helping customers, staying organized, and working behind the scenes to ensure a smooth customer experience.

In this position, you will work closely with a small team supporting existing customers by assisting with documentation, answering questions, and helping process coverage updates. You will play an important role in keeping customer records accurate and ensuring all required forms and signatures are completed.

After approximately six months, team members in this role may transition into our Administrative Support Team (AST), which provides administrative assistance across multiple office locations.

Responsibilities:

Contact existing customers to obtain returned e-signature documents
Assist customers with questions related to policy documents and required forms
Explain coverage differences such as uninsured motorist coverage in a clear and helpful way
Process certain policy updates and documentation requests
Track outstanding documents and follow up with customers as needed
Maintain organized records and ensure documentation is completed accurately
Work collaboratively with a small support team to assist multiple offices

Requirements:

Bilingual (English & Spanish) required
Strong organizational and time-management skills
Detail-oriented with a high level of accuracy
Comfortable speaking with customers and explaining information clearly
Tech-savvy and comfortable using digital systems and e-signature platforms
Must obtain a Florida 4-40 Customer Representative license (required for non-sales insurance support roles)

What We’re Looking For:

Someone who enjoys helping customers and supporting a team
A reliable and organized professional who can manage multiple tasks
Strong communicator who is comfortable speaking with customers by phone and email
Someone who takes pride in accuracy, organization, and follow-through

This role is a great opportunity for someone looking to build a long-term career in the insurance industry while developing administrative and customer service expertise within a supportive team environment.

Customer Service Representative - State Farm Agent Team Member

Rick Sanchez - State Farm Agent

Miami, FL

About the Company

Rick Sanchez - State Farm Agent

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