Customer Service Representative - State Farm Agent Team Member

Tol Graves - State Farm Agent

Mesa, AZ

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JOB DETAILS

SKILLS

Claims Processing, Communication Skills, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Licensing, Multitasking, Quality Metrics, Resolve Customer Issues, Revenue Growth, Telephone Skills, Track Customer Issues, Training/Teaching, Vision Plan

LOCATION

Mesa, AZ

POSTED

30+ days ago

Benefits:

Licensing paid by agency
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
401(k)
Dental insurance
Health insurance
Vision insurance

ABOUT OUR AGENCY:
Our agency has been proudly serving the community since 1991, bringing over 34 years of industry experience to the table. We’ve built a reputation for excellence and consistency, earning State Farm’s prestigious Crystal Excellence designation—an honor that recognizes 25 consecutive years of meeting top-tier quality standards.

Our team is made up of six talented professionals, and with me included, we have over 80 years of combined insurance experience. We offer a full benefits package that includes health, vision, and dental insurance, a 401k, and licensing support with bonuses for obtaining your license.

What truly sets us apart is our office culture. We’re a close-knit group that feels more like a work family than just coworkers. We value old-school customer service, still answer our phones with a smile, and pride ourselves on creating an environment where team members can grow and thrive.

If you're looking for a supportive, experienced team that values both personal and professional development, we’d love to hear from you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tol Graves - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.

Customer Service Representative - State Farm Agent Team Member

Tol Graves - State Farm Agent

Mesa, AZ

About the Company

Tol Graves - State Farm Agent

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