CLU, Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Life Insurance, Multitasking, Resolve Customer Issues, Revenue Growth, Track Customer Issues, Training/Teaching
- Hiring bonus
- Life insurance
- Costco membership
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
With over 25 years of experience with State Farm in a variety of roles, I bring a deep understanding of the industry and a strong commitment to helping both our customers and team succeed. I’m a proud graduate of Ohio University and hold a CLU designation, along with recognition as a Gold Honor Qualifier.
I stay actively involved in the community as a volunteer with the Mason School District, and I value building meaningful relationships both inside and outside of the office.
For our team, we offer a 401(k), life insurance, a Costco membership, and a strong focus on work-life balance.
Our office culture is supportive, professional, and growth-oriented. We’re looking for someone who is hardworking, reliable, and motivated to succeed - someone who takes initiative, brings a positive attitude, and enjoys helping others. If you’re driven, coachable, and ready to grow within a team that values both performance and people, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jean Stewart - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
J
Jean Stewart - State Farm Agent