Customer Service Representative - State Farm Agent Team Member

Kit Swenby - State Farm Agent

Lakewood, CO

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JOB DETAILS

SKILLS

Basketball, Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Fishing, Health Insurance, Health Plan, Insurance, Interpersonal Skills, Licensing, Multitasking, Resolve Customer Issues, Revenue Growth, Service Delivery, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Lakewood, CO

POSTED

30+ days ago

Benefits:

Licensing paid by agency
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
Our agency opened in 2013 and is a close-knit team of three who focus on delivering excellent service while maintaining a strong work-life balance. I began my career with State Farm in 2009 working in corporate before transitioning into agency ownership, bringing that experience and perspective into how I run the office today.

I studied at SUNY Buffalo where I also played basketball. Outside of the office, I enjoy fly fishing and spending time supporting my kids at their sporting events. Family plays a big role in my life, and that carries over into the culture of our agency.

We offer a four-day work week, flexible PTO, licensing paid up front, a 401(k), and health benefits. Work-life balance is extremely important to me, and I want our team to feel supported both professionally and personally.

Our office is very family-oriented and genuinely cares about people—both our customers and our team members. We go the extra mile for our customers and take pride in building strong relationships. We’re looking for someone who is dedicated, motivated, and driven, and who shares our commitment to helping others and doing great work as part of a supportive team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kit Swenby - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.

Customer Service Representative - State Farm Agent Team Member

Kit Swenby - State Farm Agent

Lakewood, CO

About the Company

Kit Swenby - State Farm Agent

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