Administrative Skills, Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Fundraising, Health Insurance, Insurance, Interpersonal Skills, Multitasking, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Special Needs, Team Player, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 1981 after working as a State Farm team member and being the second woman hired by State Farm in the Memphis area. Today, our office includes myself and one team member, with plans to grow thoughtfully while preserving the values that have guided this agency for decades. I’m a graduate of the University of Memphis, a proud Tigers fan, and part of one of the only mother-daughter agency teams in Memphis — something that reflects the strong family foundation behind our work.
Giving back has always mattered to me. I serve as the secretary of a civic organization that raises funds to support children with special needs in our community, and compassion is central to how we serve both customers and one another.
We offer health benefits, PTO, licensing reimbursement, and a strong emphasis on work–life balance, with flexibility for family needs and life events. Our culture is built on trust, dependability, and heart. We’re looking for someone who is compassionate, relatable, and steady — a problem solver who can turn challenging situations into positive outcomes and genuinely cares about helping others feel supported and understood.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sharon Wilson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Please do not call or visit the office to inquire about your application status. We will reach out directly to candidates selected for the next steps in the hiring process.
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Sharon Wilson - State Farm Agent