Billing, Claims Processing, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Health Insurance, Insurance, Multitasking, Organizational Skills, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Salesforce.com, Team Player, Telephone Skills, Writing Skills
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
Are you a people-person with a passion for providing exceptional service? Do you currently have a P&C producers license? Have you ever worked for a State Farm Agent? The Mark Krueger State Farm Agency is seeking an experienced and detail-oriented Customer Service Representative to join our friendly team in Lake in the Hills, IL. As the main point of contact for our valued clients, you'll play a vital role in building lasting relationships and ensuring their insurance needs are met with efficiency and care.
About Us. The Mark Krueger Agency is a trusted, well-established insurance agency that has served the Lake in the Hills and surrounding area since 1991. We pride ourselves on creating a supportive and collaborative work environment where our team members are equipped to succeed and grow. We are not just selling policies; we are building relationships and protecting what matters most to our clients.
A day in the life of our Customer Service Representative:
- Answer incoming calls and respond to emails from clients regarding their insurance policies, coverage, and general inquiries.
- Process policy changes, updates, renewals, and cancellations with a high degree of accuracy and attention to detail.
- Assist clients with billing questions and payment processing.
- Serve as a resource for clients during the claims process, helping to facilitate a smooth experience.
- Provide quotes and educate existing clients about additional policy options that may fit their needs.
- Maintain accurate and organized records of all customer interactions in our agency management system. Experience with Salesforce is a plus!
What you’ll bring:
- A positive, empathetic, and people-oriented mindset.
- Exceptional communication skills—written, verbal, and active listening.
- Excellent organizational skills and strong attention to detail.
- Proficiency in computer functions and the ability to learn new software quickly.
- Proactive problem-solving abilities and the capacity to multitask effectively.
- Prior experience in customer service is required; experience with a State Farm Agent is preferred.
- Existing producers’ license required.
What we offer:
- Competitive compensation: $20 to $30 per hour based on experience with commission potential.
- Paid time off.
- Medical insurance available.
- 401k with match.
- Opportunities for career growth and professional development.
· If you are a motivated individual who is eager to grow in a supportive, team-oriented environment, we encourage you to apply today!
· How to Apply:
Please follow the links to start the application process.
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Mark Krueger - State Farm Agent