Customer Service Representative - State Farm Agent Team Member

Mario Giraldo - State Farm Agent

Kansas City, KS

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JOB DETAILS

SKILLS

Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Service Operations, Customer Support/Service, Detail Oriented, Film, Health Insurance, Health Plan, Healthcare Reimbursement, Insurance, Interpersonal Skills, Licensing, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Kansas City, KS

POSTED

24 days ago

Benefits:

Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
Our agency opened in 2017 and is a strong, close-knit team of six. Before becoming a State Farm agent, I worked as a team member, which gave me a solid foundation in both customer service and agency operations.

I’m a graduate of UMKC with a B.A. and a proud parent of two. Outside of work, I enjoy going to the movies and staying active at the gym. We stay engaged in the community through involvement with the Chamber of Commerce and the Young Latino Professionals group.

For our team, we offer a strong focus on growth and development, PTO, travel bonus opportunities, a Simple IRA, health benefits, reimbursement for licensing costs, and a commitment to work-life balance. We also enjoy team-building activities and occasional happy hours to stay connected.

Our office culture is phenomenal, close-knit, and family-oriented. We’re looking for someone who is highly motivated, hungry, and driven to succeed - someone who wants to grow and be part of a team that supports and pushes each other to be their best.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mario Giraldo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.

Customer Service Representative - State Farm Agent Team Member

Mario Giraldo - State Farm Agent

Kansas City, KS

About the Company

Mario Giraldo - State Farm Agent

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