Customer Service Representative - State Farm Agent Team Member

Keiko Pacheco - State Farm Agent

Honolulu, HI

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JOB DETAILS

SKILLS

Claims Processing, Communication Skills, Cross-Selling, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Establish Priorities, Insurance, Insurance Sales, Lead Generation, Multitasking, Performance Metrics, Problem Solving Skills, Resolve Customer Issues, Sales, Set Goals, Time Management, Track Customer Issues, Training/Teaching, Up-Selling

LOCATION

Honolulu, HI

POSTED

30+ days ago

Benefits:

Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development

JOB TITLE: Customer Service Representative

JOB DESCRIPTION: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, resolving any issues or concerns they may have, and cross selling to the customers you are servicing.

RESPONSIBILITIES:

Respond to customer inquiries in person, via phone, and by email in a timely and professional manner
Provide accurate and detailed information about insurance policies, coverage options, and claims processes
Assist customers with policy renewals, changes, and cancellations
Collaborate with the sales team to cross-sell and up-sell insurance products and services
Update customer records and maintain accurate and up-to-date information
Meet or exceed established customer service goals and performance metrics

QUALIFICATIONS:

Property/Casualty licensed (currently licensed, or able to obtain license)
Able to effectively relate to a customer, answer their questions, and anticipate their needs
Excellent communication skills to assist customers and coordinate with other agency team members
Excellent problem-solving and decision-making abilities
Ability to multitask and prioritize tasks in a fast-paced environment
Ability to cross sell or generate cross sell leads for our sales team

If you are passionate about providing exceptional customer service and have a strong understanding of insurance policies and procedures, we encourage you to apply. Join our team and become part of a dynamic and growing organization!

Customer Service Representative - State Farm Agent Team Member

Keiko Pacheco - State Farm Agent

Honolulu, HI

About the Company

Keiko Pacheco - State Farm Agent

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