Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2016, and I’ve been with State Farm since 2002. Over the years, I’ve built an office focused on teamwork, flexibility, and helping both customers and team members succeed. Family is very important to me. I have two sons and love spending time traveling, going on cruises, and enjoying the beach. Those interests help remind me how important balance is between work and life outside the office.
I’m also involved in the community through the Hawaii Chamber of Commerce and enjoy staying connected to the people and businesses in the area.
For our team, we offer a very flexible work environment, maternity and paternity leave, opportunities for personal and professional development, a Simple IRA, health benefits, and licensing reimbursement.
Our office culture is laid back and supportive. We’re looking for someone with a go-getter mentality who takes initiative, stays motivated, and is a self-starter. If you’re someone who enjoys working in a flexible environment while still being driven to succeed, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Hope Chu Hing - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Hope Chu Hing - State Farm Agent