Accounting, Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Licensing, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Track Customer Issues, Training/Teaching
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has proudly served the community since September 2007 and is a close-knit team of four full-time members. We’ve built a strong foundation focused on consistency, service, and long-term growth.
I’m a graduate of Illinois State University with a Bachelor’s degree in Accounting, and we are proud members of the Helotes Chamber of Commerce, staying actively connected to the local community.
For our team, we offer a retirement plan with a company match, reimbursement for licensing costs, and a strong focus on work-life balance.
Our office culture is positive, encouraging, and growth-focused. We’re looking for someone who is motivated, dependable, and eager to grow - someone who values being part of a supportive team while building a long-term career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kristin Sorensen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
K
Kristin Sorensen - State Farm Agent