Basketball, Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Licensing, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency first opened in 2002 and currently has a team of four dedicated professionals. I’ve been with State Farm for over 30 years, bringing a strong background in claims to the way we serve and support our customers today. Originally from Kentucky, I’ve also spent time living in Florida, and before my insurance career, I was a college basketball player — an experience that taught me the value of teamwork, persistence, and focus.
Community involvement has always been important to me. I’m active in several local groups and attend St. John’s Lutheran Church. Giving back and staying connected to the people around us is part of what makes this career so rewarding. At our agency, we offer a Simple IRA, flexibility when needed, and reimburse licensing costs to help our team members grow professionally.
Our office culture is both hardworking and family-oriented — we put in the effort to take care of our customers and one another, and we make sure to have fun along the way. If you’re someone who values teamwork, integrity, and balance, this is the kind of place where you’ll feel at home and have room to thrive.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rita Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Rita Johnson - State Farm Agent