Community Support, Computer Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Microsoft Office, Multitasking, Organizational Skills, Resolve Customer Issues, Revenue Growth, Schedule Development, Track Customer Issues, Training/Teaching, Vision Plan
- Paid Day Off For Birthday
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Competitive salary
- Flexible schedule
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Catrina Milliman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Provide excellent customer service and follow up on customer needs.
- Assist customers with policy changes and updates.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Previous experience in a customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities
- Basic computer skills, including Microsoft Office and CRM systems.
- Property & Casualty Producer License (must be able to obtain)
- Life & Health Producer License (must be able to obtain)
C
Catrina Milliman - State Farm Agent