Customer Service Representative - State Farm Agent Team Member

Mike Bafus - State Farm Agent

Franklin, WI

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JOB DETAILS

SKILLS

Billing, Business Support, Cold Calling Skills, Communication Skills, Cross-Selling, Customer Support/Service, Dental Insurance, English Language, Health Insurance, Insurance, Licensing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Sales, Sales Management, Service Delivery, Training/Teaching, Up-Selling, Writing Skills

LOCATION

Franklin, WI

POSTED

30+ days ago

Benefits:

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

Let’s be honest…

If you love helping customers and spotting opportunities to grow accounts, this role was built for you.

We’re looking for someone who can deliver great service, build real relationships, and confidently recommend the right coverage when clients need more protection. This is not a cold-calling grind — most opportunities come from our existing clients and inbound activity.

What You’ll Do

Take care of our clients

Answer client questions by phone, email, or in person
Process policy changes, renewals, and endorsements
Explain coverage in plain English (no insurance jargon overload)
Help with billing questions and basic claims guidance

Grow the book (without being pushy)

Spot cross-sell and upsell opportunities during service conversations
Conduct friendly coverage reviews with current clients
Quote and bind new personal/commercial policies (based on your license)
Follow up on warm leads and referrals
Partner with producers to support new business

What Makes Someone Successful Here

You genuinely like helping people
You’re comfortable recommending solutions when clients have gaps
You’re organized and don’t let details slip
You can juggle multiple conversations/tasks without getting flustered
You take ownership instead of waiting to be told what to do

Requirements

Property & Casualty license (or willingness to obtain within 30 days)
Insurance, customer service, or sales experience preferred
Strong communication skills (written and verbal)
Comfortable learning agency systems and quoting tools

What You’ll Get

Competitive base pay + bonus/commission opportunities
Supportive team that actually helps each other
Established client base (not starting from zero)
Training and licensing support if needed
PTO and benefits:
Growth path into senior service, account manager, or producer roles

Why People Stay Here

We don’t believe in high-pressure sales tactics or throwing new hires to the wolves. You’ll get real support, clear expectations, and the chance to build a book the right way.

Apply now if you want a role where service skills and sales instincts both matter.

Customer Service Representative - State Farm Agent Team Member

Mike Bafus - State Farm Agent

Franklin, WI

About the Company

Mike Bafus - State Farm Agent

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