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Client Services Jobs

Customer Service Representative - State Farm Agent Team Member

Kathleen Alexander - State Farm Agent

Fort Worth, TX

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JOB DETAILS
SKILLS
Claims Processing, Coaching, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Leadership, Licensing, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
LOCATION
Fort Worth, TX
POSTED
30+ days ago
Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
I’m a second-generation State Farm agent with over 20 years of experience, including 13 years serving customers here in Fort Worth, Texas. My agency is built on strong relationships, personal growth, and helping people protect what matters most.


Our office is fast-paced, supportive, and growth-focused. We hold high expectations while maintaining a close-knit, team-oriented environment where wins are celebrated and everyone is encouraged to improve. I take a hands-on approach to coaching and development, helping team members grow both professionally and financially.


We offer licensing reimbursement, bonus opportunities, PTO, team outings, and clear paths for growth and leadership. We also value work-life balance and staying involved in the local community.


I’m looking for someone who is coachable, motivated, and driven to make an impact. If you want to be part of a team that challenges you, supports you, and helps you build a meaningful career, this could be a great fit.


ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kathleen Alexander - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

About the Company

K

Kathleen Alexander - State Farm Agent

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