Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Insurance, Interpersonal Skills, Marketing, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Risk Management, Sales, Track Customer Issues, Training/Teaching, Vision Plan
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Paid time off
- Training & development
- Vision insurance
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Juliana Velez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Interest in marketing products and services based on customer needs
- Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- Self-motivated
- Proactive in problem solving
- Ability to make presentations to potential customers
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
COMPENSATION:
All positions within the agency offer a competitive base salary.
- Customer Service positions: Up to $60,000 (base + commissions).
- Sales positions: Up to $100,000+ (base + commissions).
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Juliana Velez - State Farm Agent