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Customer Service Representative - State Farm Agent Team Member

Jodie Parrack - State Farm Agent

Elkins, WV

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Calendar Management, Communication Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Educational Administration, Establish Priorities, High School Diploma, Insurance, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Payment Processing, Presentation/Verbal Skills, Telephone Skills, Writing Skills
LOCATION
Elkins, WV
POSTED
30+ days ago
Benefits:
  • Paid time off

Job Title: Customer Service Representative


Location: Jodie Parrack State Farm, Elkins, WV


Job Description:


 The ideal candidate will serve as the first point of contact for clients and visitors, providing exceptional customer service and support in a fast-paced office environment. This position requires the candidate to obtain a Property & Casualty (P&C) insurance license within 30 days of employment.


Key Responsibilities:


·    Greet and welcome clients and visitors in a professional and courteous manner.
·    Answer and direct incoming phone calls, taking messages as necessary.
·    Provide clients with assistance regarding inquiries, payment processing, billing concerns, and other office-related matters.
·    Schedule appointments and manage the calendar for the office.
·    Maintain a clean and organized reception area.
·    Process incoming and outgoing mail.
·    Handle administrative tasks such as data entry, filing, shredding and document preparation.
·    Support the team with various office tasks as needed.
·    Maintain confidentiality of sensitive information.


Qualifications:


·    High school diploma or equivalent; additional education in office administration is a plus.
·    Previous experience in a customer service role is preferred.
·    Strong communication skills, both verbal and written.
·    Proficient in Microsoft Office Suite (Word, Excel, Outlook).
·    Ability to multitask and prioritize tasks effectively.
·    Excellent organizational skills and attention to detail.
·    Friendly demeanor and a positive attitude.


Why Join Us:


At Jodie Parrack State Farm, we value our employees and provide a supportive work environment. We offer competitive compensation, opportunities for professional development, opportunities for advancement, and a chance to be part of a dedicated team that serves our community.

About the Company

J

Jodie Parrack - State Farm Agent