Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Escrow, Insurance, Interpersonal Skills, Licensing, Mortgage, Multitasking, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- License Paid by Agency
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2013 after building my career in title and escrow as well as the mortgage industry, experiences that shaped a strong foundation in problem-solving, organization, and customer care. Our team includes three members, and this is truly a family-run operation — my husband even works alongside me in the agency. That family-first perspective carries into how we lead, support one another, and serve our customers every day.
For our team, we offer Flex Fridays (when team goals are met Monday through Thursday, Fridays are off!) along with a Simple IRA, full licensing reimbursement, and flexibility when needed for family commitments. Our office culture is positive, respectful, and deeply supportive, with a true “us against the world” mindset. We’re looking for solutions-oriented team players who stay calm under pressure, contribute to a strong culture, and want to be part of a workplace where people genuinely have each other’s backs.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Olimpia Campos Garner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Olimpia Campos Garner - State Farm Agent