Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Healthcare Reimbursement, Insurance, Interpersonal Skills, Multitasking, Resolve Customer Issues, Revenue Growth, Team Lead/Manager, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
With 32 years at State Farm and 23 in agency, I lead a dedicated team of nine—seven in DeMotte and two in Rensselaer. We offer paid vacation, retirement plan participation after the first year, and a $200 monthly health insurance premium reimbursement for eligible team members.
My journey began as a claims representative in 1993, later managing complex injury claims and lawsuits before becoming an agent in 2001. In 2023, I expanded to a second agency in Rensselaer. Our DeMotte office has grown into one of the largest in Indiana by focusing on what matters most—helping one client at a time with personalized protection and exceptional service.
If you’re looking for a career where you can grow, be supported, and make a real impact, we’d love to have you on our team!
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Dave Long - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Dave Long - State Farm Agent