Claims Processing, Communication Skills, Community Relations, Community and Social Services, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Inside Sales, Interpersonal Skills, Leadership, Multitasking, Problem Solving Skills, Resolve Customer Issues, Sales, Training/Teaching
- License reminbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
WHY JOIN US:
Join a highly respected, award-winning State Farm agency led by Kathy Wall, a 33-year industry leader known for building a stable, supportive, and high-performing team.
With an average team tenure of 10–20 years, this is a place where people stay, grow, and build long-term careers. If you enjoy helping others and want to be part of a team that truly values relationships, this is a great opportunity.
ROLE DESCRIPTION:
As a Customer Service Representative with Kathy Wall State Farm, you’ll be the first point of contact for our clients, helping deliver a high-level customer experience that keeps them coming back.
You’ll play a key role in supporting clients, resolving questions, and ensuring their policies stay up to date, all while building meaningful relationships within the community.
WHAT YOU’LL DO:
- Answer customer inquiries and provide policy information
- Assist with policy updates, changes, and renewals
- Process claims and follow up to ensure a smooth experience
- Maintain accurate and detailed customer records
- Collaborate with team members to support client needs
- Anticipate client needs and provide proactive service
WHAT WE’RE LOOKING FOR:
- Strong communication and people skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Customer-first mindset with a problem-solving attitude
- Previous customer service experience preferred
- Driven individuals interested in long-term growth (sales opportunities available)
WHAT SETS US APART:
- 33 years of trusted service in the Dallas community
- Chairman’s Circle & Crystal Excellence agency
- Long-tenured, supportive team environment
- Clear path for internal growth into sales roles
- Leadership that invests in your development
SCHEDULE:
Monday – Friday | 8:00 AM – 5:00 PM
APPLY TODAY
If you’re someone who enjoys helping people and wants to grow with a stable, high-performing team, we’d love to meet you.
K
Kathy Wall - State Farm Agent