Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Multitasking, Resolve Customer Issues, Revenue Growth, Track Customer Issues, Training/Teaching
- 401(k) matching
- Competitive salary
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
- Opportunity for advancement
Join a team led by a Marine veteran, award-winning agent, and community-driven leader.
Mark Adkins built his agency on integrity, service, and growth, creating an environment where team members gain confidence, skills, and long-term career opportunity.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mark Adkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Must be able to obtain applicable state insurance licenses.
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Mark Adkins - State Farm Agent