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Customer Service Representative - State Farm Agent Team Member

Julie Mcbee - State Farm Agent

Cumberland, MD

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Communication Skills, Community Support, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Engagement Marketing, English Language, Insurance, Interpersonal Skills, Lead Generation, Licensing, Multilingual, Needs Assessment, Record Keeping, Resolve Customer Issues, Sales, Sales Support, Service Delivery, Spanish Language, Training/Teaching
LOCATION
Cumberland, MD
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development


Work with a Good Neighbor in Cumberland, MD



Our team at Julie McBee State Farm is growing! We’re looking for a motivated, personable, and customer-focused individual to join our Sales and Service Team. If you enjoy helping people and want to make a difference in your local community, this is the opportunity for you.

Bilingual applicants (Spanish/English) are strongly encouraged to apply — Spanish-speaking skills are a major plus for serving our diverse client base in the Cumberland area.

About Us


Located just off Canal Parkway before you cross into Wiley Ford, WV, our State Farm agency has been serving Western Maryland and surrounding communities for years. At Julie McBee State Farm, we provide trusted coverage and personalized service — from Auto, Home, Renters, and Life Insurance to Business and Pet Insurance.

We’re a close-knit team that values professionalism, integrity, and community spirit — all while helping neighbors protect what matters most.

Role Overview

As a Sales and Service Team Member, you’ll be the face of our agency — helping clients find the right protection for their families, homes, and businesses. You’ll deliver exceptional service, support sales goals, and contribute to a positive office environment. Training and licensing support are provided for the right candidate.

Responsibilities


  • Develop leads, identify customer needs, and recommend State Farm products
  • Build strong relationships with customers and provide ongoing assistance
  • Handle customer service inquiries, policy updates, and billing support
  • Support office marketing and community engagement efforts
  • Use a consultative approach to educate clients on coverage options
  • Maintain accurate records and follow up promptly with customers
Qualifications


  • Excellent communication and interpersonal skills
  • Strong work ethic, reliability, and attention to detail
  • Positive attitude and self-motivated to achieve goals
  • Sales or customer service experience preferred (insurance experience a plus)
  • Property & Casualty and/or Life & Health licenses (or willingness to obtain)
  • Spanish-speaking ability highly valued
What We Offer


  • Competitive base salary plus commission and bonuses
  • Paid time off (vacation, sick, personal days)
  • Training and professional development opportunities
  • Growth potential and advancement within the agency
  • A supportive, community-driven team atmosphere
Join the agency that helps protect Cumberland and beyond — from LaVale to Frostburg, and even across the Potomac into Wiley Ford and Ridgeley, WV — with integrity and a personal touch.


About the Company

J

Julie Mcbee - State Farm Agent