Administrative Skills, Billing, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Leadership, Multitasking, Organizational Skills, Property and Casualty Insurance, Retirement Plan, Software Administration, Team Player, Telephone Skills, Training/Teaching
- 401(k)
- Competitive salary
- Paid time off
- Training & development
Job Title: Service Team Member
Company: The Monica Markley Agency
Location: In-Office | 5 Days per Week
Join Our Team at The Monica Markley Agency – Build a Career with Purpose
At The Monica Markley Agency, we’re more than just an office—we’re a close-knit community that values genuine relationships and exceptional service. Our small-town feel combined with a professional, welcoming atmosphere means every client and team member is treated like family. If you’re looking to build a rewarding career where your work truly matters and you can grow alongside a supportive team, we want to hear from you.
About the Opportunity:
We’re looking for a warm, organized, and dependable Customer Service Representative who is excited to be the welcoming face and voice of our agency. This role is vital—not just a first point of contact, but a cornerstone in creating the kind of trusted, attentive experience our clients rely on. If you’re passionate about helping others, detail-oriented, and thrive in a fast-paced, team-centered environment, this is more than a job—it’s a chance to build a career you can be proud of.
Join Our Team at The Monica Markley Agency – Build a Career with Purpose
At The Monica Markley Agency, we’re more than just an office—we’re a close-knit community that values genuine relationships and exceptional service. Our small-town feel combined with a professional, welcoming atmosphere means every client and team member is treated like family. If you’re looking to build a rewarding career where your work truly matters and you can grow alongside a supportive team, we want to hear from you.
What You’ll Do:
- Greet clients with genuine warmth and professionalism, making them feel valued from the moment they connect with us
- Manage incoming calls and inquiries with patience and clarity, guiding clients to the right support
- Provide top-notch customer service, helping clients navigate billing questions, claims, and app troubleshooting
- Collaborate daily with teammates—no one works alone here; together we ensure every client receives the care they deserve
- Assist with office operations and administrative tasks, keeping our environment organized and efficient
- Uphold our reputation by maintaining attention to detail and a positive, professional attitude in every interaction
What We’re Looking For:
- A strong communicator who genuinely enjoys helping people
- Someone detail-oriented and organized, capable of multitasking without sacrificing accuracy
- A team player who understands that success comes from working together
- A positive, professional demeanor that reflects our agency’s values
- Licensed in Property and Casualty insurance, or willing to obtain your license within an approved timeframe
Why This Is a Career, Not Just a Job:
We believe in growing talent from within. As our agency expands, your opportunities to advance and increase your earning potential grow with it. There’s no limit to where your career can go here—whether it’s deepening your expertise, taking on leadership roles, or expanding your impact in the community.
Qualifications:
- Strong customer service and communication skills
- Detail oriented and highly organized
- Ability to multi-task with accuracy
- Ability to work well in a team environment
- Positive, professional demeanor
- Must be licensed or willing to obtain the required license prior to start date
Licensing:
- Must be Property and Casualty licensed or willing to obtain the required license in approved time period.
Growth Potential:
This office is growing and this is not a job it is a career. There is no ceiling on the opportunities or earning potential as you grown within the office.
Work Schedule:
- In-office position
- Non remote
- 5 days per week – Monday -Thursday 8:30 AM - 4:30 PM Fridays 8:30 to 1:30 PM - Firm Schedule
Work Environment & Benefits:
- Full-time, in-office position with a consistent schedule: Monday-Thursday 8:30 AM - 4:30 PM, Friday 8:30 AM - 1:30 PM
- Paid Time Off to recharge and maintain work-life balance
- Simple Retirement Plan to help you plan for your future
- Support for continued education and professional development
Why Join Us?
Because here, you’re not just another employee—you’re part of a family that values integrity, teamwork, and community. We pride ourselves on delivering an “old school” customer experience that makes a real difference. If you want to build a meaningful career where your contributions are valued and your growth is supported, the Monica Markley Agency is the place for you.
If this sounds like the career you’ve been looking for, please send your cover letter and resume to aimee@insuremeincolumbia.com.
Please note: This is an in-office position and not remote.
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Monica Markley - State Farm Agent