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Customer Service Representative - State Farm Agent Team Member

Elvin Taylor - State Farm Agent

Collierville, TN

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JOB DETAILS
SKILLS
Billing, Calendar Management, Coaching, Communication Skills, Conflict Resolution, Consultative Sales, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Detail Oriented, Documentation, Insurance, Insurance Sales, Interpersonal Skills, Leadership, Licensing, Multitasking, Organizational Skills, Problem Solving Skills, Property and Casualty Insurance, Sales, Sales Management, Sales Support, Talent Management, Team Player, Time Management, Training/Teaching, Up-Selling, eCRM
LOCATION
Collierville, TN
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Customer Service Excellence Representative (Insurance / Client Relations)

 
Collierville, TN (In-Office)


$45,000 Base + Team Bonuses


Join a Top Performing Insurance Agency
Elvin Taylor State Farm is a high-performing, growth-driven insurance agency known for delivering an exceptional customer experience and developing top talent.
  • Top Producing Agency in the Territory (6+ Years)
  • Top 2 Google-Rated Insurance Agencies in Memphis
  • 3 Established Locations with Continued Growth
  • 15x Ambassador Club | 8x Chairman’s Circle
 
We are seeking a Customer Service Representative / Account Manager who is passionate about client relationships, retention, and service excellence.


Role Overview
This role combines customer service, account management, and sales support within a fast-paced insurance agency.


You will support existing clients, strengthen relationships, and identify opportunities to improve coverage and overall customer satisfaction.


Key Responsibilities


  • Provide customer service support via phone, email, and text (inbound & outbound communication)
  • Manage and service a book of business / client accounts
  • Assist with policy changes, billing questions, and coverage reviews
  • Support client retention and relationship management
  • Identify opportunities for cross-selling and up-selling (Life, Health, Auto, Home, Liability)
  • Generate referrals and schedule customer review appointments
  • Maintain accurate documentation in CRM systems (ECRM or similar)
  • Follow up on customer requests in a timely and professional manner

Qualifications


  • 1+ year of customer service, sales, or account management experience preferred
  • Strong communication and interpersonal skills
  • Detail-oriented with strong organizational ability
  • Comfortable working with CRM systems and technology
  • Ability to multitask in a fast-paced, team-oriented environment
  • Positive attitude and willingness to learn
 Preferred Qualifications


  • Insurance experience (Property & Casualty, Life & Health)
  • Active insurance license (or willingness to obtain)
Skills That Help You Stand Out


  • Customer retention and relationship building
  • Cross-selling and consultative conversations
  • Problem-solving and conflict resolution
  • Time management and follow-up discipline
  • Professional communication (written and verbal)
Compensation & Benefits


  • $45,000 Base Salary
  • Team-Based Performance Bonuses
  • Licensing support (Property & Casualty, Life & Health)
  • Ongoing training and professional development
  • Career advancement opportunities into sales and leadership roles
Why Join Elvin Taylor State Farm


  • Industry-leading training and coaching
  • Proven systems for success in insurance and financial services
  • Growth-focused environment with clear advancement paths
  • Supportive, high-energy team culture
  • Opportunity to build a long-term career in insurance, sales, or leadership
Apply Today


If you’re looking for a customer service / account management role where you can grow your career, develop new skills, and be part of a top-performing team — we’d love to hear from you.


 


Apply now to join Elvin Taylor State Farm in Collierville.

About the Company

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Elvin Taylor - State Farm Agent