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Client Services Jobs

Customer Service Representative - State Farm Agent Team Member

Loc Vo - State Farm Agent

Chicago, IL

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JOB DETAILS
SKILLS
Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Health Plan, Healthcare Reimbursement, Insurance, Interpersonal Skills, Licensing, Multitasking, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Revenue Growth, Sales Management, Team Building, Team Lead/Manager, Team Player, Track Customer Issues, Training/Teaching
LOCATION
Chicago, IL
POSTED
30+ days ago
Benefits:
  • License reimbursement
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in December 2006 and is a small, close-knit team of three who work together to create a positive and supportive environment for both our customers and each other. Before becoming an agent, I worked as an Account Manager with AT&T, which gave me a strong foundation in customer service, relationship-building, and problem-solving.

I’m a family man with three kids, and when I’m not in the office, I enjoy traveling and spending time with them. I’m also very involved with my children’s schools, staying active in the community and supporting local activities whenever I can.

We offer a flexible, family-oriented environment where team members feel supported and valued. Our perks include free snacks and drinks, team-building events, and team outings. We also provide a 401(k), health benefits, and licensing reimbursement to help support both personal and professional growth.

Our office culture is positive, dependable, and team-focused. As a small group, we rely on each other and work closely together each day. We’re looking for someone who is a go-getter, a true team player, and brings a positive, driven attitude to the role. If you’re dependable and want to be part of a supportive, close-knit team, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Loc Vo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

About the Company

L

Loc Vo - State Farm Agent

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