Customer Service Representative - State Farm Agent Team Member

Jim Tom - State Farm Agent

Chicago, IL

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JOB DETAILS

SKILLS

Coaching, Communication Skills, Community Support, Cross-Selling, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Documentation, Establish Priorities, Health Insurance, Insurance, Insurance Sales, Lead Generation, Licensing, Life Insurance, Performance Management, Persuasion Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Relationship Marketing, Sales, Time Management, Training/Teaching, Writing Skills

LOCATION

Chicago, IL

POSTED

30+ days ago

State Farm Insurance Agency in Chicago (North Center) seeks an Insurance Licensed Customer Service-State Farm Agent Team Member
You will be providing ongoing customer relationships and contribute to office customer growth. This position focuses on outreach, policy renewals, and relationship maintenance, marketing, confident inbound/outbound sales conversations.

Responsibilities

Communicate with existing customers regarding renewals, options, and provide general remarkable service.
Review accounts and assist with recommendations to address gaps, updates or changes as needed.
Consistently offer to cross sell additional products based on customers' needs and gaps.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records in database and documentation of interactions.
Strong follow up on quotes and customer inquiries within same day bus day in order to close, or possess strong follow up
Ability to set priorities & manage workflow to ensure efficient, timely & accurate processing of insurance service & sales transactions.
Represent the agency at the occasional community events and support local brand growth
Willing and able to build a center of influence, network of contacts, to create referrals and generate leads

Qualifications

Property & Casualty and Life & Health Insurance Licensed (must possess or be able to obtain insurance licenses asap
Current/recent insurance agency experience highly preferred
Strong proactive problem-solving abilities.
Effective communication skills (verbal and written)
You’re a natural relationship-builder
Friendly and customer focused
You’re compassionate under pressure
Possess a can-do Positive Attitude, who's Receptive to coaching feedback
Strong Work Ethics and Reliable
You listen first, then guide,
Calm, steady, and ready to help.
Fast learner, who's Productive, Results Driven, with no excuses
Easily able to build Rapport and has strong Persuasion skills
Doesn't allow rejection to affect performance

Benefits:

Base comp* (doe)
Incentive pay*
Paid time off (personal/holidays)
Profit sharing plan
Health prem allowance
Training & development
Opportunity for advancement
Insurance licensing fees reimbursed after six mths, if unlicensed
M-F 9-5 (no evening/weekends)
*Total comp is uncapped, which is based on total production, licenses, experience, education, skillset

This position is with a local State Farm Agent's office, not State Farm Companies.

Customer Service Representative - State Farm Agent Team Member

Jim Tom - State Farm Agent

Chicago, IL

About the Company

Jim Tom - State Farm Agent

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