Customer Service Representative - State Farm Agent Team Member

Van Nguyen - State Farm Agent

Charlotte, NC

JOB DETAILS
SKILLS
Billing, Communication Skills, Customer Relations, Customer Support/Service, English Language, Insurance, Leadership, Licensing, Multilingual, Organizational Skills, Sales, Service Delivery, Spanish Language, Telephone Skills, Training/Teaching, Underwriting
LOCATION
Charlotte, NC
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

Build Real Relationships. Grow a Real Career.


At Van Nguyen's State Farm agency, you won't just be answering phones — you'll be the reason clients feel protected, heard, and valued. We're a family-oriented office where people take ownership, grow into leadership, and build lasting careers.


Why You'll Love It Here


We know great people have options. Here's what sets us apart:


  • Flexibility — we trust you to manage your time
  • Autonomy — space to take initiative and make an impact
  • Growth — a clear pathway into higher-earning sales roles
  • Supportive culture — a positive, goal-driven team that invests in you
A Built-In Path to More


This role is designed as a launchpad. As you build your knowledge and confidence, you'll have the opportunity to transition into a sales position, take on more responsibility, and grow your income through performance and commissions.


No P&C License? No Problem.


You can start right away in a support role. Once you complete your Property & Casualty licensing course, we'll reimburse the cost — because we're serious about your success.


What You'll Do


  • Build relationships with clients and deliver excellent service
  • Handle inbound calls and assist with customer needs
  • Follow up on billing and policy questions
  • Support underwriting and client servicing
  • Help develop referral-generating initiatives
  • Assist with day-to-day office operations
What We're Looking For


  • Bilingual in English and Spanish (required)
  • P&C license, or the motivation to obtain one — we'll support you
  • Insurance experience is a plus, but not required
You'll Thrive Here If You're:


Goal-oriented, a strong communicator, organized, solution-focused, and someone who genuinely enjoys helping people.

About the Company

V

Van Nguyen - State Farm Agent