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Customer Service Representative - State Farm Agent Team Member

Luke Dix - State Farm Agent

Carlsbad, CA

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JOB DETAILS
SALARY
$40,000–$60,000 Per Year
SKILLS
Communication Skills, Community Relations, Customer Relations, Customer Support/Service, Customer/Client Research, Dental Insurance, Detail Oriented, Health Insurance, Healthcare Reimbursement, Insurance, Licensing, Life Insurance, Maintenance Services, Multitasking, Needs Assessment, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Sales, Track Customer Issues, Training/Teaching, Transaction Processing/Management, Vision Plan
LOCATION
Carlsbad, CA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Luke Dix – State Farm Insurance Agency
Schedule: Monday–Friday | 11:00 AM – 5:00 PM
Compensation: $40,000–$60,000 per year (base + bonus/commission)


At Luke Dix State Farm, we’re a close-knit, growth-minded team that genuinely supports one another. We work hard, move fast, and take pride in building long-term relationships within our community. Questions are welcomed, learning is encouraged, and no one is left to figure things out alone. If you’re looking for a workplace where people care about doing right by customers and each other, you’ll feel at home here.


We’re seeking a Customer Service Representative who is service-oriented, detail-driven, and comfortable speaking up when a customer could benefit from better coverage or additional protection. This role is ideal for someone who enjoys multitasking, problem-solving, and building real relationships—not just processing transactions.


No prior insurance experience is required. We provide training and support throughout the licensing process.


What You’ll Do


  • Serve as a primary point of contact for customers, answering questions and providing policy guidance
  • Review customer profiles to understand needs and recommend appropriate coverage
  • Assist with policy changes, updates, and service requests
  • Maintain accurate records of customer interactions
  • Work collaboratively with a supportive, team-first agency
What Helps You Succeed Here


  • Strong communication skills and a genuine desire to help people
  • Ability to multitask and stay organized in a fast-paced environment
  • Service-minded with confidence in making coverage recommendations
  • Detail-oriented, dependable, and coachable
  • Willing to obtain Property & Casualty and Life & Health insurance licenses prior to start date (Agency will reimburse licensing costs after hire)
  • Previous customer service experience is a plus, but not required
Training, Compensation & Benefits


  • Base salary: $40,000–$50,000 (based on experience)
  • Performance bonuses & commissions, with total earning potential of $50,000–$60,000
  • Structured training during a 90-day probationary period
  • Medical, Dental, & Vision Insurance
  • 401(k) with employer matching
  • Paid Time Off & major holidays off
  • Ongoing training and professional development
  • Consistent Monday–Friday, 11am–5pm schedule
If you’re looking for a long-term role with room to grow—whether that’s deepening your service expertise or eventually moving into sales—we’d love to hear from you.

About the Company

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Luke Dix - State Farm Agent

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