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Customer Service Representative - State Farm Agent Team Member

Ferlincia Patterson - State Farm Agent

Birmingham, AL

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JOB DETAILS
SKILLS
Billing, Business Growth, Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Customer/Client Research, Detail Oriented, Insurance, Interpersonal Skills, Interviewing Skills, Lead Generation, Licensing, Marketing, Multitasking, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Team Player, Time Management, Training Program, Training/Teaching, Writing Skills
LOCATION
Birmingham, AL
POSTED
30+ days ago
Benefits:
  • Employee discounts
  • Paid time off
  • Training & development

Position Overview


Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.


Responsibilities


  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...


  • Simple IRA
  • Hourly pay plus commission/bonus
  • Profit sharing
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency
Requirements


  • Interest in marketing products and services based on customer needs
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to make presentations to potential customers
  • Provide timely and thorough activity reports to agent
  • Ability to conduct interviews in the office
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property and Casualty license (must be able to obtain)
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

About the Company

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Ferlincia Patterson - State Farm Agent

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