Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Licensing, Multitasking, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2021 and is a close-knit team of four who take pride in working together and putting customers first. I grew up in Barrington and attended Illinois State University. Staying connected to the local community is important to me, and I’m an active member of the Barrington Lions Club.
We offer vacation time, holidays, sick time, licensing support, and a strong focus on work-life balance. Our goal is to create an environment where team members feel supported and can build a long-term career.
Our culture is laid back, professional, and very team-oriented. Everyone shows up for each other, and we genuinely enjoy working together. We’re like a work family—professional when it counts, but not afraid to have a little fun and be silly from time to time. We’re looking for someone who is smart, hardworking, positive, and eager to learn. If you’re professional, outgoing, and looking for a long-term career with a supportive team, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Anne Groh Beckman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Anne Groh Beckman - State Farm Agent