Claims Processing, Community Support, Consulting, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interior Design, Interpersonal Skills, Licensing, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Track Customer Issues, Training/Teaching
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2025 and has quickly grown into a team of six. I began my career with State Farm in consulting, and then transitioned into agency ownership. I also bring a unique perspective from being married to a State Farm agent for 20 years, which gave me deep insight into the business from multiple angles.
I’m a proud Georgia Bulldog and enjoy attending home games whenever I can. I’m also a mom and have always balanced a corporate career with a creative side - running an interior design business where I’ve helped design and plan renovations for clients.
For our team, we offer flexible or alternative work schedules, a 401(k) after six months, reimbursement for licensing costs, and bonuses for candidates who are already licensed.
Our office culture is collaborative, diverse, and growth-focused. We believe in learning from each other and creating an environment where everyone is engaged and supported. We’re looking for someone who is hardworking, intelligent, and motivated—someone who wants to be part of a team that is building something special together.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kimberly Prusakowski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
K
Kimberly Prusakowski - State Farm Agent