Community Support, Customer Escalations, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Multilingual, Multitasking, Resolve Customer Issues, Retention Programs, Spanish Language, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I've been with State Farm for 25 years, and opened my own agency in 2021. We’re proud to have built a strong foundation of knowledge and dedication to serving our clients over the past years. We’re a family-oriented, team-focused agency with 5 team members who genuinely care about one another and our community. We work together as a close-knit work family, fostering an environment where everyone takes pride in their contributions and shares in the success of the office.
At our agency, there’s always room to grow. Everyone here takes ownership of their role, which has allowed us to achieve company promotions and continual success. We’re more than just a workplace - we’re a community of people who support one another, strive for excellence, and give back to those around us.
ROLE DESCRIPTION:
As a Retention Specialist / Customer Service Representative - State Farm Agent Team Member with Azzy Abu-Omar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Maintain accurate records of customer interactions.
- Assist with customer retention strategies.
- Handle escalated customer issues.
- Train office team on customer service procedures.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
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Azzy Abu-Omar - State Farm Agent