TTEC is hiring a Sports Fanatic Customer Service Representative supporting ESPN in Greenwood Village, CO . This role focuses on assisting customers from a fantasy sports community through digital channels while delivering fast, accurate, and engaging support. Top requirements include at least 1 year of customer service experience, strong written communication skills, and a genuine passion for sports.
Compensation and Benefits
• Base pay starting at $21 per hour plus performance-based bonus opportunities
• Paid time off, tuition reimbursement, and health and wellness incentives
• Career development support with coaching, training, and access to thousands of courses
• Onsite sports-themed work environment with team memorabilia and game-day atmosphere
• Inclusive, community-focused culture with opportunities for growth and advancement
Requirements
• 1+ year of customer service experience in retail, banking, contact center, technology, sports, or similar environments with strong service orientation
• Excellent written communication skills including grammar, spelling, and clarity for digital interactions
• Strong interpersonal and problem-solving skills with the ability to engage effectively with customers and team members
• Passion for sports including knowledge of teams, games, and fantasy sports platforms
• Technical proficiency with the ability to navigate multiple systems and online platforms simultaneously
• Ability to adapt in a fast-paced, customer-focused environment while maintaining quality and accuracy
Key Responsibilities
• Respond to customer inquiries through chat, text, email, social media, and other digital communication channels
• Resolve customer issues efficiently while delivering a positive and engaging experience for sports fans
• Provide accurate information and support related to ESPN services and fantasy sports platforms
• Document customer interactions and outcomes across multiple systems
• Collaborate with internal teams to ensure timely resolution and continuous service improvement
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver more human, data-driven customer experiences. By combining innovation, AI, and deep industry expertise, TTEC supports organizations worldwide while fostering a diverse and inclusive culture where employees can grow, contribute, and thrive.