Job Summary: Our Customer Service Representative (CSR) is responsible for interacting with our customers, clients, and offices to handle inquiries, resolve issues, and provide information about our products and services.
Duties/Responsibilities:
Respond to customer inquiries via phone, email, and text
Resolve complaints, troubleshoot equipment and program issues, and provide solutions
Process client payments through online portal
Office scheduling and coordination
Maintain client records and document interactions
Provide accurate information about products, services, policies, and procedures
Alerts follow up for local offices, including communications, equipment, and maintenance alerts.
Clear consistent communications to office staff and management regarding any client or customer issues.
Skills/Abilities:
Strong communication and active listening skills
Problem-solving and conflict resolution abilities
Patience, empathy, and professionalism
Basic computer and data entry skills
Ability to multitask and manage time effectively
Spanish Bilingual written & verbal communication required
Education and Experience:
High School Diploma or Equivalent
Physical Requirements (With or without reasonable accommodation):
Sitting: Over 70 %
*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.