We are seeking a Customer Service Representative to deliver exceptional service, enhance customer satisfaction, and build strong relationships.
The role involves managing customer inquiries via calls, emails, and web, providing updates on project progress, and scheduling work to meet KPIs. The candidate will maintain accurate databases, follow company processes, and ensure thorough follow-up to ensure customer satisfaction.
Required skills include excellent communication, problem-solving, attention to detail, and proficiency with office equipment. Previous customer-facing experience, a high school diploma or equivalent, and reliable transportation are necessary.
Benefits include competitive pay at $30.50/hr, career development, holidays, pension, PTO, 401(k), and life insurance. The company values teamwork, growth, community involvement, and creating spaces that support fundamental human needs.