Accidental Death and Dismemberment (AD&D), Billing, Customer Relations, Customer Support/Service, Customer Training, Diversity, Employee Assistance Plan, High School Diploma, Identify Issues, Insurance, Life Insurance, Maintenance - HVAC, Multitasking, Resolve Customer Issues, Team Player, Time Management, Track Customer Issues
LOCATION
Concord, NH
POSTED
12 days ago
As a Seasonal 7-11 Month Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success will be measured by your ability to provide excellent customer service.
What We Offer:
Work Environment - Be a part of an onsite collaborative environment that cultivates individual growth
Competitive Compensation - Including an annual bonus plan, 401k company matched up to 4% and a Sign-on bonus
Flexible Benefits Plan - Medical, Dental and Vision Insurance
Paid Time Off-
Sick Time - Accrued at 3.33 hours per month
Personal Time - Accrued at 2 hours per month
Vacation Time - Accrued at 10 hours per month
Paid Holidays - 6 paid company holidays and 2 floating holidays
Wellness Support - With 24/7 access to our Employee & Family Assistance Program
Disability and Insurance Benefits -
Short-Term Disability (STD)
Long-Term Disability (LTD)
Basic Life Insurance
Accidental Death & Dismemberment Insurance (AD&D)
Your Responsibilities:
Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery
Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns
Providing accurate information on products and services as well as educating customers on our products and services
Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
Partner with other departments to follow-up with all customer inquiries
Contribute to a team environment by performing other duties as required
Your Skills:
Ability to work well within a team environment
Must be able to work weekends
Ability to multi-task and manage time effectively
Ability to work in a fast-paced environment
Your Experience:
High School Diploma or equivalent
ADDS software experience is an asset
2+ years of experience working in customer service
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.