Customer Service Representative

Job Responsibilities:Answer incoming telephone calls and assist patients with scheduling and registrationVerify patient demographics and insurance eligibilityPerform patient check-in, check-out, admission, and discharge activitiesBuild and maintain provider appointment templatesProcess internal and external referralsObtain prior authorizations and establish insurance coverageProcess patient, claim edit, and charge review work queuesPerform service capture and accurate data entryAssist patients with billing questions and provide service fee estimatesCoordinate with financial services, health information management, and insurance payersCollect co-pays, process refunds, and complete daily cash reconciliation and depositsMaintain accurate patient records in Epic Practice ManagementEnsure HIPAA compliance and deliver exceptional customer serviceIndustry: Healthcare The Patient Access Representative manages patient access functions including registration, appointment scheduling, insurance verification, referral coordination, prior authorizations, billing support, and cash collection while ensuring accurate documentation, regulatory compliance, and efficient patient service.

Patient Access RepresentativeWe are seeking a customer-focused Patient Access Representative to support patient registration, scheduling, insurance verification, referrals, billing, and patient account management. The ideal candidate thrives in a fast-paced healthcare environment and is committed to delivering an exceptional patient experience through accuracy, professionalism, and outstanding customer service.The Patient Access Representative manages patient access functions including registration, appointment scheduling, insurance verification, referral coordination, prior authorizations, billing support, and cash collection while ensuring accurate documentation, regulatory compliance, and efficient patient service.Job Responsibilities:Answer incoming telephone calls and assist patients with scheduling and registrationVerify patient demographics and insurance eligibilityPerform patient check-in, check-out, admission, and discharge activitiesBuild and maintain provider appointment templatesProcess internal and external referralsObtain prior authorizations and establish insurance coverageProcess patient, claim edit, and charge review work queuesPerform service capture and accurate data entryAssist patients with billing questions and provide service fee estimatesCoordinate with financial services, health information management, and insurance payersCollect co-pays, process refunds, and complete daily cash reconciliation and depositsMaintain accurate patient records in Epic Practice ManagementEnsure HIPAA compliance and deliver exceptional customer serviceIndustry: Healthcare