Highlights
As a Customer Service Representative for Spectrum Business, you'll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Present and discuss Spectrum products and services to meet customer needs.
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1993 |
| Website | https://jobs.spectrum.com/ |
Description
Customer Service Representative
Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, you'll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum's reputation for excellence.
Responsibilities
How You'll Make an Impact
- Address customer billing questions and efficiently process payments
- Present and discuss Spectrum products and services to meet customer needs
- Interact professionally to represent Spectrum's commitment to quality
- Resolve customer concerns in alignment with company policies
- Remain knowledgeable about Spectrum services to provide informed assistance
- Accurately document customer account records
- Participate in coaching sessions and adhere to work schedules
Working Conditions
- Normal office environment
Qualifications
What You'll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- Experience providing core basic customer service to external customers
Skills
- Ability to read, write, speak and understand English
Preferred Qualifications
Experience
- 6+ months customer service or related experience
- 6+ months of heavy volume phone experience
- 6+ months working with computers and software applications
- Experience in cable operations or telecommunications call center
Skills
- Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service
About Company
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.