Customer Service Representative
Artbeat Studios is a fast-paced, rapidly growing company specializing in premium fine art, HD metal, acrylic, canvas, and paper printing. We are passionate about quality and innovation, and we are looking for a driven, high-performing Customer Service Representative to join our team. We are seeking a customer-oriented professional with a deep understanding of e-commerce support and order management. The ideal candidate will be responsible for managing day-to-day client communications, navigating order workflows, and delivering exceptional support to a diverse range of artists and photographers. If you are a proactive problem-solver with a proven track record in e-commerce customer service, we want to hear from you.
Key Responsibilities:
- Manage the full customer service cycle, handling inbound inquiries via phone, live chat, and email using RingCentral and Crisp.
- Consult with clients to understand their fine art printing needs, providing expert recommendations on file preparation, aspect ratios, and print mediums.
- Process and track orders within Shopify, handling tracking inquiries, order modifications, holds, and refunds accurately.
- Collaborate with the production and prepress design teams to ensure technical image specifications are met and custom projects are delivered on time.
- Resolve customer complaints and shipping transit issues gracefully to maintain our 100% Happiness Satisfaction Guarantee.
- Stay current on our expanding product catalog, print finishes, and internal production timelines.
Qualifications:
- Experience: Minimum of 2–3 years of proven customer service experience specifically within an e-commerce, printing, or creative production environment.
- Tools: Deep understanding of Shopify order management, unified helpdesk platforms like Crisp, and VoIP phone systems like RingCentral.
- Communication: Exceptional verbal and written communication skills with the ability to convey technical print details clearly to creative clients.
- Organization: Strong multi-tasking skills and the ability to handle multiple chat conversations, emails, and phone calls simultaneously.
- Problem-Solving: Self-motivated with an empathetic mindset and the ability to resolve order issues calmly in a fast-paced environment.
Preferred Skills:
- A background, training, or personal interest in photography, graphic design, or fine arts.
- Familiarity with digital workflow tools and print-on-demand or commercial dropshipping processes.
- Strong local networks or familiarity with the Orange County/Southern California creative community.
Why Join Us:
This is an excellent opportunity for a dedicated support professional who thrives in a dynamic environment and wants to play a key role in the growth of a leading fine art production facility. If you are an empathetic thinker with a solutions-oriented approach who excels in a fast-paced market, we'd love to see what you can bring to the team!
Benefits:
- Competitive Hourly Base Rate.
- Health Care Plan (Medical, Dental).
- Retirement Plan (401k, IRA).
- Paid Time Off (Vacation, Sick & Public Holidays).
- Training & Development.