Customer Service Representative

Description:

Reason: Replace FA Employee Department: Nationwide Post & Publication Job Category: Mortgage Operations Job Title: Coord,Foreclosure Duties: Provides exceptional customer service to internal and external clients for non-judicial foreclosure transactions. Processes a high volume of foreclosure orders in multiple states accurately and efficiently according to established policies and procedures. HOW YOU'LL CONTRIBUTE Role focuses on administrative tasks to support the day-to-day foreclosure process. Perform quality control check. Establish and maintain positive client/vendor relationships. Communicate with vendors and clients regarding foreclosure matters, answering questions and providing information. Monitor incoming email inbox Input and update data in proprietary application Other duties as assigned 100% remote Preferred PST based candidate, flexible to other locations provided they are able to work PST schedule. Monday thru Friday, 8am PST to 4:30pm PST, with a 30 minute lunch Flexible break schedule based on deliverable demand Skills: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Self-starter Time Management skills Team player Resourceful Customer service skills Communication skills: verbal & written Proficient MS Office skill set; Excel skills Working with confidential and proprietary information. Able to exercise discretion, confidentiality and sound judgment Ability to work under pressure, manage challenging customer interactions, and remain flexible to changing schedules and demands Able to prioritize and complete multiple tasks within time constraints, paying particular attention to detail. Familiar with basic real estate terms, foreclosure resources Keywords: Education: High School diploma or equivalent Office or real estate related experience Non-judicial foreclosure experience preferred Skills and Experience: Required Skills: ABILITY TO WORK UNDER PRESSURE TIME MANAGEMENT ATTENTION TO DETAIL TEAMWORK EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS Additional Skills: CUSTOMER SERVICE VERBAL COMMUNICATION WRITTEN COMMUNICATION MICROSOFT OFFICE EXCEL WORKING WITH CONFIDENTIAL INFORMATION DISCRETION CONFIDENTIALITY SOUND JUDGMENT MANAGING CHALLENGING CUSTOMER INTERACTIONS FLEXIBILITY PRIORITIZATION BASIC REAL ESTATE KNOWLEDGE FORECLOSURE RESOURCES Languages: English Read Write Speak Minimum Degree Required: Completed High School (Diploma or GED) Patents: No Publications: No Veteran Status: No # of Positions: 1 Location: Irving, TX 4795 Regent Blvd, FL 1 & 2 Schedule: Start Date: 04/27/2026 Estimated End Date: 10/30/2026 Hours Per Week: 40.00 Hours Per Day: 8.00 Interview Notes: Financials: Max Rate 30.80 Currency USD Contact Information: MSP Contact Name: Rojas, Suzanne MSP Phone: Thank you, The Magnit Team If you have any technical questions about the Magnit Platform application, please contact the Magnit Platform at:

Here’s a clean, concise summary of the role you shared:

Job Overview: Foreclosure Coordinator (Mortgage Operations)

• Location: Irving, TX (100% remote; must work PST hours)
• Schedule: Monday–Friday, 8:00 AM – 4:30 PM PST
• Duration: April 27, 2026 – October 30, 2026
• Pay Rate: Up to $30.80/hour

Key Responsibilities

• Handle non-judicial foreclosure transactions across multiple states
• Process a high volume of foreclosure orders accurately and efficiently
• Perform quality control checks on foreclosure files
• Communicate with clients and vendors, answering questions and providing updates
• Maintain and monitor shared email inboxes
• Input and update data in internal systems
• Build and maintain positive working relationships

Core Skills & Qualifications

Required:

• Strong time management and attention to detail
• Ability to work under pressure and multitask
• Excellent written and verbal communication
• Customer service experience
• Proficiency in Microsoft Office (especially Excel)
• Ability to handle confidential information with discretion

Preferred:

• Experience in foreclosure, mortgage, or real estate
• Familiarity with non-judicial foreclosure processes

Education

• High school diploma or GED required
• Office or real estate-related experience preferred

Ideal Candidate Profile

• Self-starter who is organized and resourceful
• Comfortable in a fast-paced, high-volume environment
• Strong team player with flexibility to adapt to changing priorities