Communication Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Lead Generation, Maintenance - HVAC, Plumbing, Problem Solving Skills, Professional Services, Record Keeping, Resolve Customer Issues, Telephone Skills
Seeking a customer-oriented Service Representative to join a heating, cooling, and plumbing company with a strong focus on trustworthy, professional service since 2004.
- Act as a liaison, providing product/service information and resolving customer issues accurately and efficiently.
- Manage incoming calls, generate sales leads, and assess customer needs to ensure satisfaction.
- Build relationships through open communication, handle complaints, and follow up to ensure resolution.
- Maintain records, process accounts, and adhere to communication policies.
- Demonstrate problem-solving skills, empathy, and enthusiasm for helping customers.
Benefits include work-life balance, comprehensive health coverage, 401k with match, paid time off, and clear career growth paths.
Schedule varies seasonally, with weekend rotations, including summer evening hours.
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Friendly Plumber Heating & Air